• Already in stock items will be processed and shipped in 1-3 working days.
• pre-ordered items will processed once your order is received, and will take  2-4weeks to be delivered.

• The item had become unavailable between the time you made your order and the time we confirmed it. We’ll send issue a refund or email with an E-gift card that includes the amount you owe for the item’s purchase. Please handle the gift card as if it were cash, since it is shop credit that may be redeemed at a later date. Credit in the store never expires.

• Your order might have been delayed for a variety of reasons. Your order was either identified as potentially fraudulent, or we needed to contact you to verify your personal information. In such circumstances, we will contact you as soon as an issue has been identified, and we will dispatch your things as soon as possible.

We handle orders as quickly as possible to ensure that you receive them as quickly as necessary. Before clicking “Checkout,” you may make as many changes to your purchase as you like, but after that, you won’t be able to. Keep in mind that our system is set up to expedite the fulfillment of purchases. After an order has been placed, we are unable to cancel or amend it. In this instance, you may return the item(s) to us in line with our return policy.

• A confirmation e-mail will be sent to you once you place your order. A link to your order tracking page will be included in the e-mail.

• Yes, we occasionally offer special promotions, discounts, and sales events. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest offers and promotions.

• Yes, in addition to our online shop, Dressafrika also has a physical store location. You can visit us at Charlotte  to shop our collection in person and experience the beauty of African fashion up close. Our store hours and location details are available on our website. We look forward to welcoming you!

Yes, we offer gift cards that make the perfect gift for any occasion. We also offer gift wrapping services for an additional fee. Please see our Gift Cards and Gift Wrapping pages for more information.

Yes, we’re delighted to offer customization and made-to-order services to cater to your unique style preferences. Whether you have specific design requests or require custom sizing, our team is here to bring your vision to life. Please contact our customer service team for more information on how to request customization or made-to-order items. We’re committed to creating personalized pieces that perfectly suit your individual taste and needs.

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your item, you can return it for a refund or exchange within 7 days of receiving your order. Please see our Returns & Exchanges page for our full policy.

You can reach our customer service team via email at [insert email address] or through our Contact Us page. We’re here to assist you with any questions or concerns you may have.

Yes, we provide care instructions for each product to help you maintain its quality and prolong its lifespan. You can find care instructions on the product page or on the care label attached to the garment.

We offer several shipping options, including standard and expedited shipping. Delivery times depend on the shipping method selected and your location. Please refer to our Shipping page for estimated delivery times.

Yes, we offer international shipping to most countries worldwide. Shipping rates and delivery times may vary depending on your location. Please see our Shipping page for more details.

We provide detailed size charts for each product to help you find the perfect fit. You can also refer to our measurement guide for tips on how to measure yourself accurately.